Privacy Policy (Scaptra AI)

Effective date: 01/01/2026

Scaptra AI (“we”, “us”, “our”) operates AI-powered customer engagement software, including the Scaptra Engage chat widget.
This Privacy Policy explains how we collect, use, store, and protect personal information when you use our website, products, and services.

Business details:
Scaptra AI
ABN: 58 858 130 103
Email: [email protected]

Website: https://scaptra.ai

1. Information We Collect

We may collect the following categories of information:

a) Customer & Account Information

Name

Business name

Email address

Phone number

Billing and payment details (processed securely by Stripe — we do not store card details)

b) Website & Chat Widget Data

Information submitted by visitors through the Scaptra Engage chat widget

Enquiry details, messages, and responses

Lead contact information provided voluntarily by website visitors

c) Technical & Usage Data

IP address

Browser type and device information

Pages visited and interaction events

Cookies and basic analytics data

2. How We Collect Information

We collect information through:

Our websites and landing pages

Scaptra Engage chat widgets installed on customer websites

Onboarding forms and support communications

Email, SMS, and system notifications

Cookies and analytics tools

3. How We Use Information

We use collected information to:

Provide and operate Scaptra AI services

Configure, deploy, and support AI chat widgets

Capture and deliver leads to customers

Communicate service updates and operational notices

Process billing and subscriptions

Improve platform performance and reliability

Comply with legal and regulatory obligations

We do not sell personal data.

4. AI & Automated Processing

Scaptra Engage uses automated systems to:

Respond to website visitors

Capture and qualify enquiries

Route leads to customers

AI responses are configured based on customer-provided instructions and data.
Customers remain responsible for how they use captured lead information.

5. Data Storage & Security

We take reasonable steps to protect personal information, including:

Secure infrastructure and access controls

Reputable third-party service providers

Encrypted data transmission where applicable

No system is 100% secure, but we take data protection seriously.

6. Third-Party Services

We may use trusted third-party providers, including:

Payment processors (e.g. Stripe)

Hosting and infrastructure providers

Analytics and monitoring tools

These providers only access data necessary to perform their services.

7. Data Retention

We retain personal information only for as long as necessary to:

Provide services

Meet contractual obligations

Comply with legal requirements

Customers may request data deletion, subject to legal or billing obligations.

8. Cookies

Our website may use cookies to:

Improve functionality

Analyse traffic

Enhance user experience

You can control cookies through your browser settings.

9. Your Rights

Depending on your location, you may have rights to:

Access personal information

Request correction or deletion

Withdraw consent where applicable

To make a request, contact us at [email protected]

10. Changes to This Policy

We may update this Privacy Policy from time to time.
The latest version will always be available at:
https://scaptra.ai/privacy

11. Contact Us

If you have questions about this Privacy Policy or our data practices, contact: [email protected]