Terms of Service (Scaptra AI)
Terms of Service (Scaptra AI)
Effective date: 01/01/2026
These Terms of Service (“Terms”) govern your access to and use of Scaptra AI and its products, including Scaptra Engage (“Service”).
By purchasing, accessing, or using our Service, you agree to these Terms.
1. About Scaptra AI
Scaptra AI provides AI-powered customer engagement software, including website chat widgets designed to engage visitors, capture enquiries, and route leads.
Business details:
Scaptra AI
ABN: 58 858 130 103
Email: [email protected]
Website: https://scaptra.ai
2. Scope of Service
Scaptra Engage includes:
Configuration and deployment of an AI chat widget
Ongoing operation of the widget while subscription is active
Lead capture and delivery to customer-designated channels
Platform maintenance and improvements
Scaptra AI does not guarantee:
A specific number of leads
Conversion rates or sales outcomes
Suitability for every industry or use case
The Service is a tool, not a replacement for human judgment or sales processes.
3. Onboarding & Setup
Setup begins only after payment and onboarding form submission
Customers must provide accurate and complete onboarding information
Delays in providing required information may delay setup
Setup and configuration fees are non-refundable once work has begun
4. Subscriptions & Billing
Scaptra Engage is billed as a monthly subscription
A one-time setup fee may apply at initial purchase
Payments are processed securely via Stripe
Subscription fees are billed in advance on a recurring basis
Cancellation
You may cancel your subscription at any time
Cancellation takes effect at the end of the current billing period
No partial refunds are provided for unused time
5. Refund Policy
Setup fees are non-refundable once configuration begins
Subscription fees are non-refundable
Refunds are not provided for dissatisfaction, lack of leads, or changes in business circumstances
6. Acceptable Use
You agree not to use Scaptra AI to:
Collect unlawful, deceptive, or misleading information
Violate privacy, data protection, or consumer laws
Harass, defraud, or misrepresent your business
Deploy the Service in regulated or high-risk use cases without appropriate compliance
You are solely responsible for how you use captured lead data.
7. Customer Responsibilities
You are responsible for:
Compliance with local laws and regulations
Providing accurate business information
Managing and responding to leads
Ensuring your website and use case are lawful
Scaptra AI is not responsible for customer misuse of the Service.
8. AI Limitations & Disclaimer
Scaptra Engage uses automated and AI-driven systems.
You acknowledge that:
AI responses may not be perfect
AI-generated content should not be relied upon as legal, financial, or professional advice
Scaptra AI is not liable for decisions made based on AI output
9. Service Availability
We aim to provide reliable service but do not guarantee:
Continuous uptime
Error-free operation
Maintenance, updates, or outages may occur from time to time.
10. Intellectual Property
All software, branding, and platform components remain the property of Scaptra AI.
You are granted a limited, non-transferable license to use the Service while your subscription is active.
11. Limitation of Liability
To the maximum extent permitted by law:
Scaptra AI is not liable for indirect, incidental, or consequential damages
Total liability is limited to the fees paid by you in the preceding 3 months
12. Termination
We may suspend or terminate access if:
These Terms are violated
Payments fail or are reversed
The Service is used unlawfully or abusively
13. Changes to These Terms
We may update these Terms from time to time.
The current version will always be available at:
14. Governing Law
These Terms are governed by the laws of Australia.
15. Contact
For questions regarding these Terms: